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Returns & Refunds

Effective Date: September 5, 2026
Last Updated: September 5, 2026

G.I. Jean LLC wants customers to be satisfied with their purchases. If there is a problem with your order, please contact us within 30 days of delivery so we can review the situation and determine the most appropriate resolution.

Contact Us First

Before returning a product, please contact G.I. Jean LLC and provide:

  • Your order number

  • A description of the issue

  • Photographs when applicable

  • Any additional information that may help us evaluate the request

This allows us to review the situation and provide appropriate instructions before a product is returned.

Email:admin@gijean.com

Damaged, Defective, or Incorrect Orders

If a product arrives damaged, defective, or if you received the wrong item:

  • Contact G.I. Jean LLC promptly.

  • Retain the product and original packaging when possible.

  • Provide photographs that clearly show the issue.

After review, G.I. Jean LLC may offer a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

Returns

Because DeGoo™ and future personal-care products come into direct contact with the body, opened or used products may not be eligible for return.

Unopened and unused products may be considered for return when:

  • The return request is submitted within 30 days of delivery.

  • The product remains in resalable condition.

  • The product is returned in its original packaging when reasonably possible.

Return eligibility is determined on a case-by-case basis.

Non-Returnable Items

The following items generally are not eligible for return:

  • Opened products

  • Used products

  • Products altered after delivery

  • Products damaged through misuse or improper storage

  • Products returned without prior authorization when authorization is required

Refunds

If a refund is approved:

  • Refunds will generally be issued using the original payment method whenever possible.

  • Processing times may vary depending on the payment provider and financial institution.

  • Shipping charges may not be refundable unless the return results from an error by G.I. Jean LLC or a verified product issue.

Cancellations

If you need to cancel an order, contact G.I. Jean LLC as soon as possible.

Orders that have already entered manufacturing, packaging, fulfillment, or shipment may not be eligible for cancellation.

Lost or Missing Deliveries

If tracking information indicates a delivery issue:

  • Verify the shipping address used for the order.

  • Check with household members or others who may have accepted the package.

  • Review carrier tracking information.

If the issue remains unresolved, contact G.I. Jean LLC and provide your order number and relevant details.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The wrong product was shipped;

  • The product arrived damaged; or

  • Another circumstance exists where G.I. Jean LLC determines return shipping should be covered

Specific instructions, if applicable, will be provided during the return review process.

Questions?

If you have questions about returns, refunds, cancellations, or order issues, please visit our Contact page or email: admin@gijean.com

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